Hello, again. I've not posted recently because I've been very busy. Today, however, the only errand I need to run will take just fifteen minutes or so. I'm enjoying the chance to rest.
I've been working on starting my catering business. I've priced out some of the things I'll need, and purchased a few of them. I found a great bargain from QVC on something I really want, but things got so screwed up I may never do business with them again.
First, their website gave me a "this page is unavailable" message when confirming the order online. So I called customer service, who said the order had indeed not been placed. I was transferred to a sales representative who placed the order for me.
It turned out that the first order had been placed. I found this out when I got two e-mails for two orders. I called back and cancelled the second order. Now, at this point, I wasn't the least bit upset. People make mistakes, right?
I was told that the first monthly payments for the two orders ($35 ) had been pre-processed. That means that a hold on my checking account in that amount had been placed. I was also told that the payment for the second order would have the hold released within three to five business days.
Now, at this point, I was still pretty mellow about the whole situation. But on Monday, two days ago, when both holds were released, I began to wonder just what was going on. That afternoon I got a call on my cell phone from an out of state number I didn't recognize.
My standard procedure for such calls is to let the call go to voice mail. I did just that.
Yesterday, I checked my e-mail (regular and spam folders) to see if any messages about my order had been sent. There was nothing there.
So, today, I tried to log into my account on their site only to keep getting kicked back to the page to create a new account. After three tries, I gave up and called customer service.
For the record, this is where I got upset. I was told that my debit card had failed to be authorized. The order has been cancelled. My account has been cancelled. The person to whom I spoke said that the e-mail address I gave her didn't match the one on file. When I asked her to explain how two messages had reached me already, she hemmed and hawed but couldn't explain.
She also said that they tried to call me on Monday. Now I know who the out of state call was from. No voice mail message was left.
Then she said that the address I gave doesn't match what my credit union has on file. Of course, it does. I called and checked just to be certain. So, someone at QVC really screwed up on that.
What really got to me was how this person acted as though everything was my fault. I told her, not in an entirely polite tone of voice that-
#1- This was my first time ordering with QVC in over a decade. I had an account several years ago, but all of the information associated with it is long out of date.
#2- That I may, or may not, try to create another account.
#3- That I may very well purchase the item from someone else, even if it means paying more money. I do not have a lot of time to waste, and this whole situation had indeed been a waste of my time.
What really bothers me is that I want the item. The price QVC is selling it for is by far the lowest to be found. And I can split the payment up over six months. If I do buy it, total with shipping is $105. The next lowest price I've found from a reputable source would come to $135 and be due all at once, as well.
So, I have a decision to make. I'll let you know what happens.